B-Well Telehealth Services

Behavioral Health Associates of Broward, Counseling Centers of Goodman JFS (BHAB) has launched B-Well Telehealth Services.

Stress, depression and anxiety can become overwhelming and for many, it can be difficult to reach out for help. Fortunately, there are ways to enlist the help of a reliable, qualified mental health professional from the convenience of your own home.

With B-Well you can:

• Work together with a therapist to learn skills and strategies to address challenges and improve well-being.
• Get connected with a licensed therapist from the comfort of your home via digital devices and receive ongoing support via live video sessions.
• Receive confidential support through easy-to-use, secure and HIPAA-compliant service.
• Pay privately for your sessions or use your healthcare insurance benefits. Many insurance companies have expanded benefits to include telehealth options at this time.
• Schedule flexible appointments to meet your needs and your lifestyle.

If you are new to telehealth, we want to answer all of your questions. Please review the FAQ below, but please don’t hesitate to reach out to us to answer any other questions not listed.

Frequently asked questions

Does my insurance cover online therapy?

Many insurance companies cover telehealth services. We can check with your insurance company to verify your coverage. Patients are responsible for copayment and deductibles. Payments must be made prior to the session. We accept online payments through our Service Payment website.

What are the benefits to paying privately as opposed to using my insurance?

There are several benefits to private pay. For example, you and your clinician have more control over the duration of treatment and the services that can be provided. Some insurance companies may limit the number of sessions or restrict the type of services that can be provided or the behavioral health challenges that can be addressed. Additionally, information such as your diagnosis and treatment will not need to be disclosed to your insurance company if you elect to private pay. You also have more choice with respects to choosing a clinician who you feel is best suited to address your needs given their level of training, specialties and experience. Some insurance plans do not cover clinicians who are not on their panel.

How do I make a payment?

We accept online payments through our Service Payment website. Payment must be made prior to the session.

Fees

Goodman JFS of Broward is a private, non-profit corporation. Initial evaluation fees are $185 with a psychologist and $140 with a licensed masters-level clinician. Our fee for one hour of individual or couple/family therapy is $160 for psychologists, $125 for licensed masters-level clinicians and $60 for trainees/interns. Fees based on a sliding fee scale are determined in accordance with income verification. If you have insurance coverage or benefits that apply to the services we provide, a claim will be submitted to your insurance for reimbursement. All payments from the insurance company will be assigned to Goodman JFS of Broward.

Will my session still be private?

Absolutely. Confidentiality and your privacy are of utmost importance to us. We follow HIPAA and state regulations for protecting your privacy and our telehealth platform Zoom Video Communications Inc. (ZOOM), Is also HIPAA compliant. There are always risks with telehealth services, including, but not limited to, the possibility that: the transmission of your confidential information could be disrupted or distorted by technical failures or interrupted by unauthorized persons, and/or the electronic storage of counseling information could be accessed by unauthorized persons. Additionally, there are limitations to confidentiality both in-person and with telehealth.

Is telehealth right for me?*

Telehealth offers several benefits to face-to-face counseling such as removing barriers related to travel. For individuals with challenging work schedules, telehealth may allow for more flexibility to fit your schedule. The research shows that online counseling is as effective as face-to-face counseling. However, their may be situations when telehealth services may not be appropriate or helpful and face-to-face counseling would be advised. For example, if you are in need of more intensive psychotherapy, are in crisis or simply prefer meeting with a therapist in person in order to disclose important information, telehealth services may not be the best fit. If you are unsure, our clinicians can speak with you and provide guidance and options.

Can I do couple or family counseling online?

Of course, you may. We will send you the necessary forms to complete and return back to us. For couples and family sessions, it is important that all members can be seen easily by the clinician on the call.

Do you do video or phone therapy?

Currently we are only offering telehealth services using video conferencing.

Do you offer flexible hours?

Yes, we do. Evening and weekend hours are available to accommodate your schedule.

As a new patient, can I take advantage of online counseling services?

Yes! We will send you the appropriate paperwork to complete prior to your initial session with your therapist.

I am currently a patient at your office, but I have only done face-to-face counseling. Am I eligible to do online or tele-counseling?

Absolutely. Please speak with your clinician. Your clinician may determine, due to your situation or circumstances, whether telehealth is right for you. If you both decide that telehealth is a good fit, we will need to complete a few additional forms to authorize us to provide telehealth services.

Can I use telehealth services if I don’t live in Florida?

No. You must be a Florida resident and reside in Florida for each of your scheduled sessions If you are traveling during a scheduled session, you must Inform your therapist.

How do I get started?

If you are currently a client, you can contact your therapist directly and he/she will get you started. If you are a new patient or do not have your therapist’s contact information, you may email [email protected] or call (954) 909-0888.

*Telehealth services may not be appropriate for all situations; BHAB, GJFS and their clinicians may determine that due to certain circumstances, telehealth is no longer appropriate and that services must resume in-person.